FAQs

Where are my lessons held?
Lessons are held at our home in Cyncoed, Cardiff. In certain circumstances, we may be able to travel to you.
How do I get to my lesson?
We are easily accessible by bus and by train - the nearest railway stations are Heath, Tŷ Glas and Llanishen, all of which are a 15-20 minute walk away. Free parking is available on our street.
How regular and how long will my lessons be?
It is up to you! Most students have weekly lessons lasting 1 hour, but as long as arrangements are made in advance, we are flexible. Lessons are generally 30, 45 or 60 minutes long.
My availability changes from week to week – how do I book my lessons?
As long as arrangements are made in advance, we are happy to book lessons on an ad hoc basis (subject to availability). If you want to book a lesson the same day, please call us – we will do our best to fit you in.
I want to cancel my lesson – what should I do?
We respectfully ask for 24 hours notice, otherwise the full price of the lesson will be payable. Please ring or text Emily-Jane or Richard to let us know. For cancellation of a lesson booked within that 24 hour period, the full price of the lesson will be payable. We will always do our best to rearrange the lesson for another date and/or time during the same week (Monday to Sunday).
What happens if Emily-Jane or Richard cancels my lesson?
This is rare, but if we have to cancel your lesson, of course no payment is due. We will endeavour to rearrange the lesson for another date and/or time convenient to you.
How do I pay for my lesson?
Lessons are payable by cash, cheque or bank transfer either in advance or on the day of the lesson.
What happens if I am late for my lesson?
We will usually have to finish at the expected time, although we will try to be flexible whenever possible.
What happens if Emily-Jane or Richard is late for the lesson?
We will do our best to ensure this does not happen, but regrettably, it is sometimes unavoidable. We will ensure that we compensate you for this loss of time.
What should I bring to my lesson?
Please bring a pencil, notebook and any sheet music, or theory, aural or sight-singing/sight-reading books we are currently working on. Feedback will be provided in your notebook whenever appropriate.
Where do I get my music from?
We are often able to provide you with a copy of your music, though we may sometimes ask you to order it direct (we will help you source it).
Are my lessons accompanied?
We are both classically trained pianists and will accompany you wherever possible. We are also happy to use backing tracks at your request. We have both a Petrov upright piano and a full size Roland electric (realistic action) piano at our disposal. Either can be available depending upon your preference.
Who decides what music we study?
Sometimes us, sometimes you! It depends what you are working towards – we are happy for you to bring your own music and/or lyrics if there is a particular song or piece you would like to work on; likewise, we are able to guide you as to which song or piece we feel would be most suitable. For students working towards an examination, we will decide upon your pieces together having regard to the examination syllabus.
How does Emily-Jane and Richard's performance work affect my lessons?
We always endeavour to stick to the time and date of the lesson agreed. If we have a professional engagement that clashes with that date or time, we will give you as much notice as possible and will rearrange the lesson for a date and/or time convenient to you. We thank you for your understanding – we strongly believe that being active professionals musicians allows us to pass on to you the knowledge that we learn within the industry on a day-to-day basis.

If you have any further questions, please do not hesitate to get in touch.